How we work
Telehealth that actually works.
Most of our patients prefer secure video visits most of the time. That’s not a downgrade — it’s a real, full-service option.
How it works
You’ll get a secure link from us before your appointment. You click it, you’re in the visit. No app to install, no special hardware. Works on your phone, tablet, or computer. If technology fails, we’ll call you and finish the visit by phone — we don’t make you reschedule for our problem.
When telehealth makes sense
Pretty much always, for follow-up visits. The clinical care is the same as in-person — same length, same quality, same coverage. The difference is logistical:
- You don’t drive to an appointment
- You can do it from home, work (with privacy), or anywhere with decent internet
- It’s easier to keep appointments when life gets busy — which means more consistent care
When in-person makes sense
- Your initial evaluation, when we’re meeting for the first time
- If you’re considering or starting Spravato (it’s an in-clinic treatment)
- If you’re starting TMS (the device is in our office)
- When you’re in a tough clinical moment and being in person feels better
- Whenever you simply prefer it
Privacy and security
- HIPAA-compliant video platform with end-to-end encryption
- Browser-based — no app to install
- Mobile-friendly
- Backup: if technology fails, we call you on the phone and complete the visit by audio
Want to schedule a telehealth visit? Most patients can be seen via secure video within 1 business day. Book a call →